Terms of Service

1. Acceptance of Terms

By accessing or using the Crozetti website located at crozetti.com or by engaging us for any services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our website or engage our services. These Terms constitute a legally binding agreement between you and Crozetti.

2. Services

Crozetti is a digital agency based in Charlottesville, Virginia. We provide the following services, subject to individual project agreements:

• Web Development — Custom website design, development, and redesign services
• Web Applications — Full-stack web application development, including SaaS platforms and internal tools
• Hosting & Infrastructure — Managed hosting, server configuration, domain management, and ongoing maintenance
• Mobile Applications — Native and cross-platform mobile app development for iOS and Android
• AI Solutions — AI-powered chatbots, automation workflows, and intelligent integrations tailored to your business
• Consulting — Technical strategy, architecture planning, and digital transformation advisory services

The specific scope, deliverables, timeline, and pricing for each engagement will be defined in a separate project proposal or statement of work agreed upon by both parties prior to commencement.

3. Client Responsibilities

To ensure the successful delivery of our services, clients agree to the following responsibilities:

3.1 Content and Assets

Clients are responsible for providing all necessary content, images, branding assets, copy, and any other materials required for the project in a timely manner. Delays in providing these materials may result in adjusted timelines.

3.2 Timely Feedback

Clients agree to provide feedback, approvals, and responses to requests within the timeframes outlined in the project agreement. Unresponsiveness for more than 14 consecutive business days may result in the project being placed on hold or the timeline being revised.

3.3 Accurate Information

Clients must provide accurate and complete information necessary for the project. Crozetti is not liable for issues arising from inaccurate, incomplete, or misleading information supplied by the client.

4. Payment Terms

4.1 Custom Quotes

All project pricing is provided on a custom-quote basis tailored to the specific scope and requirements of each engagement. Quotes are valid for 30 days from the date of issue unless otherwise stated.

4.2 Milestone-Based Payments

Project-based engagements are typically structured with milestone-based payments. A standard payment schedule includes an upfront deposit upon project commencement, with subsequent payments tied to the completion and approval of defined milestones. The exact payment schedule will be specified in the project proposal.

4.3 Hosting and Recurring Services

Hosting and ongoing maintenance services are billed on a monthly basis. Payments are due on the first of each billing cycle. Failure to pay within 15 days of the due date may result in suspension of hosting services after written notice.

4.4 Late Payments

Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance. Crozetti reserves the right to pause work on any active project until outstanding invoices are resolved.

5. Intellectual Property

5.1 Client Ownership of Deliverables

Upon full payment of all invoices, the client receives full ownership of the final deliverables, including custom designs, code, and content created specifically for the project. This transfer of ownership applies solely to the bespoke work produced for the client.

5.2 Crozetti Tools and Frameworks

Crozetti retains all rights to proprietary tools, libraries, frameworks, reusable components, and methodologies developed independently or used across multiple client projects. These elements may be licensed to the client for use within their project but are not transferred as part of the deliverables.

5.3 Portfolio Usage Rights

Unless otherwise agreed in writing, Crozetti retains the right to display completed work in our portfolio, case studies, marketing materials, and on our website for the purpose of showcasing our capabilities. Clients who require confidentiality must request this in writing prior to project commencement.

6. Hosting Terms

6.1 Uptime Target

Crozetti targets 99.9% uptime for all managed hosting services. While we make every reasonable effort to maintain continuous availability, this target is not a guarantee and does not constitute a service-level agreement (SLA) unless one is explicitly provided in a separate hosting contract.

6.2 Maintenance Windows

Scheduled maintenance may be performed periodically to apply security patches, updates, and infrastructure improvements. Clients will be notified at least 48 hours in advance of any planned maintenance that may result in downtime. Emergency maintenance required to address security vulnerabilities or critical issues may be performed without prior notice.

6.3 Data Backups

Crozetti performs regular backups of hosted client data. However, clients are encouraged to maintain their own independent backups. Crozetti is not liable for data loss resulting from circumstances beyond our reasonable control, including but not limited to hardware failure, natural disasters, or third-party service outages.

7. AI Chatbot Terms

7.1 Informational Purpose Only

The AI-powered chatbot available on our website is provided for informational and general assistance purposes only. Responses generated by the chatbot are intended to help visitors learn about our services and capabilities.

7.2 Not a Binding Agreement

Chatbot responses do not constitute a contract, proposal, quote, or binding commitment of any kind. Any pricing, timelines, or project details discussed with the chatbot are estimates only and must be confirmed through a formal proposal issued by a Crozetti team member.

7.3 Potential Inaccuracies

While we strive to ensure the chatbot provides accurate and helpful information, AI-generated responses may contain inaccuracies, outdated information, or errors. Crozetti disclaims all liability for decisions made based solely on information provided by the chatbot. For authoritative answers, please contact us directly.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Crozetti shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to our services, whether based on warranty, contract, tort, or any other legal theory.

In no event shall Crozetti's total aggregate liability arising out of or related to any engagement exceed the total amount paid by the client to Crozetti under the applicable project agreement during the twelve (12) months preceding the claim.

This limitation applies regardless of whether Crozetti has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Termination

9.1 Termination by Either Party

Either party may terminate an active project or service agreement by providing 30 days' written notice to the other party. Upon termination, the client is responsible for payment of all work completed up to the date of termination, including any approved milestones and expenses incurred.

9.2 Hosting Cancellation

Hosting services may be cancelled by the client with 30 days' written notice prior to the next billing cycle. Upon cancellation, Crozetti will provide reasonable assistance in migrating the client's data and assets to another hosting provider, subject to any applicable migration fees.

9.3 Termination for Cause

Crozetti reserves the right to terminate any engagement immediately if the client breaches these Terms, engages in unlawful activity, or fails to make required payments after written notice and a reasonable cure period of 15 business days.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms or our services shall be resolved exclusively in the state or federal courts located in the Commonwealth of Virginia, and both parties consent to the personal jurisdiction of such courts.

11. Changes to Terms

Crozetti reserves the right to modify or update these Terms of Service at any time. Changes will be effective immediately upon posting to our website, and the "Last updated" date at the top of this page will be revised accordingly.

For active clients, material changes to these Terms will be communicated via email at least 14 days before they take effect. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

12. Contact

If you have any questions about these Terms of Service, please contact us: