Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and CrozettiLLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the Commonwealth of Virginia, with its principal place of business in Park Ridge Dr, Crozet, VA 22932.

By accessing or using our website at crozetti.com, engaging our services, or entering into a project proposal or agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all services provided by Crozetti LLC, including but not limited to web development, design, hosting, maintenance, consulting, and any other services described herein or in a separate project proposal.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Client" refers to any individual, business, or entity that engages Crozetti LLC for the provision of Services.
• "Company" refers to Crozetti LLC, its owners, employees, contractors, and authorized agents.
• "Services" refers to any and all work performed by the Company on behalf of the Client, including but not limited to web development, design, hosting, maintenance, SEO, consulting, and related digital services.
• "Project" refers to a specific engagement between the Client and the Company, as defined in a Project Proposal or Statement of Work.
• "Project Proposal"(also referred to as "Statement of Work" or "SOW") refers to the written document outlining the scope, deliverables, timeline, and pricing for a specific Project.
• "Deliverables" refers to any tangible or intangible work product created by the Company for the Client, including but not limited to websites, web applications, designs, code, documentation, graphics, and content.
• "Website"refers to the Company's website located at crozetti.com, as well as any website or web application developed by the Company for the Client.
• "Confidential Information" refers to any non-public information disclosed by either party, including business strategies, customer data, technical specifications, pricing, and proprietary processes.
• "Third-Party Services" refers to any software, platform, API, hosting provider, or service not owned or operated by the Company that may be used in connection with the Services.

3. Services Offered

Crozetti LLC provides a comprehensive range of digital services for businesses, including but not limited to:

• Custom Web Development: Hand-coded websites built with modern frameworks such as Next.js, React, and TypeScript, as well as sites built on platforms like Wix and Squarespace.
• WordPress Development: Custom themes, plugins, WooCommerce stores, migrations, speed optimization, and security hardening.
• E-Commerce Solutions: Online stores built on Shopify, WooCommerce, or custom platforms with secure checkout, inventory management, and payment processing integration.
• Web Application Development: Custom CRMs, client portals, SaaS platforms, booking systems, dashboards, and internal business tools.
• SEO Optimization: On-page SEO, technical SEO, local SEO, keyword research, content strategy, link building, and Google Business Profile optimization.
• UI/UX Design: User research, wireframing, prototyping, visual design, accessibility compliance, and conversion rate optimization.
• Website Redesign: Modernization of outdated websites with SEO-preserving migration, performance optimization, and responsive design.
• Managed Hosting: VPS hosting with SSL, daily backups, security monitoring, DDoS protection, and performance optimization.
• Website Maintenance: Ongoing software updates, security monitoring, content updates, performance optimization, and technical support.
• Mobile App Development: Native and cross-platform mobile applications for iOS and Android using React Native and related technologies.
• AI & Automation: AI chatbots, workflow automation, email marketing automation, intelligent document processing, and custom AI agent development.

The specific scope and nature of Services for each Client are defined in the applicable Project Proposal. The Company reserves the right to update, modify, or discontinue any service offerings at its discretion.

4. Project Proposals and Scope of Work

Each Project undertaken by the Company is governed by a separate Project Proposal or Statement of Work (SOW) that outlines:

• A detailed description of the work to be performed
• Specific Deliverables to be provided
• Project timeline and milestones
• Pricing and payment schedule
• Number of included revision rounds
• Any assumptions, exclusions, or special conditions

The Project Proposal, once accepted and signed by both parties, becomes a binding agreement supplemental to these Terms. In the event of a conflict between these Terms and the terms of a specific Project Proposal, the Project Proposal shall prevail with respect to that particular Project.

A Project Proposal is considered accepted when the Client provides written approval (including email), signs the proposal, or makes any payment associated with the Project, whichever occurs first. Verbal agreements or informal communications do not constitute acceptance of a Project Proposal.

Any work requested by the Client that falls outside the scope defined in the accepted Project Proposal will be treated as a Change Request and is subject to additional fees and timeline adjustments as described in Section 8.

5. Client Responsibilities

The success of any Project depends on active collaboration. The Client agrees to fulfill the following responsibilities in a timely manner:

• Content and Materials:Provide all necessary content, including text, images, logos, branding guidelines, product information, and any other materials required for the Project, within the timeframes specified in the Project Proposal. The Company is not responsible for delays caused by the Client's failure to provide content on time.
• Feedback and Approvals: Review Deliverables and provide clear, consolidated feedback within the agreed-upon review periods (typically five (5) business days unless otherwise specified). Failure to respond within the review period may be treated as approval of the Deliverable.
• Access and Credentials: Provide necessary access credentials to existing hosting accounts, domain registrars, CMS platforms, analytics tools, social media accounts, and any other third-party services required for the Project. All credentials must be shared through secure methods.
• Single Point of Contact: Designate a single authorized representative to serve as the primary point of contact for all Project-related communications, decisions, and approvals.
• Legal Compliance: Ensure that all content, materials, and instructions provided to the Company do not infringe upon any third-party intellectual property rights, violate any applicable laws or regulations, or contain defamatory, obscene, or unlawful material. The Client bears full responsibility for the legality of their content.
• Accuracy of Information: Provide accurate and complete information about their business, products, and services. The Company is not liable for errors in Deliverables caused by inaccurate information provided by the Client.
• Data Backup: Maintain independent backups of their own data and content prior to any migration, redesign, or hosting transfer work performed by the Company.

6. Payment Terms

Payment terms for each Project are specified in the applicable Project Proposal. The following general terms apply unless otherwise stated in a Project Proposal:

• Deposits:A non-refundable deposit of fifty percent (50%) of the total project cost is required before work begins, unless a different arrangement is specified in the Project Proposal. The deposit secures the Client's place in our production schedule. Work will not commence until the deposit is received.
• Milestone Payments: For larger Projects, payments may be structured around milestones (e.g., design approval, development completion, launch). Specific milestone amounts and triggers will be detailed in the Project Proposal.
• Final Payment: The remaining balance is due upon completion of the Project and prior to final deployment, launch, or handover of Deliverables, unless otherwise agreed.
• Recurring Services: Hosting, maintenance, and ongoing service agreements are billed monthly or annually as specified in the applicable service agreement. Payment is due within fifteen (15) days of the invoice date.
• Invoicing: Invoices are sent via email and may be paid by bank transfer, credit card, or other methods accepted by the Company. All invoices are due within fifteen (15) days of issuance unless otherwise specified.
• Late Payments: Invoices not paid within the specified period are subject to a late fee of one and a half percent (1.5%) per month on the outstanding balance, compounding monthly. The Company reserves the right to suspend work on any active Projects until overdue balances are resolved.
• Currency: All prices and payments are in United States Dollars (USD) unless otherwise specified in writing.
• Taxes: Prices quoted do not include applicable sales tax, use tax, or other government-imposed taxes. The Client is responsible for all applicable taxes related to the Services.
• Collection Costs:In the event that the Company must engage collection efforts or legal action to recover unpaid invoices, the Client agrees to pay all reasonable collection costs, including attorney's fees and court costs.

7. Project Timeline and Delays

The Company will make commercially reasonable efforts to complete Projects within the timeline established in the Project Proposal. However, all timelines are estimates and not guaranteed deadlines unless explicitly designated as firm deadlines in writing.

The following circumstances may result in timeline adjustments, and the Company shall not be liable for delays caused by:

• Late delivery of content, materials, feedback, or approvals by the Client
• Changes to the Project scope requested by the Client after the Project Proposal has been accepted
• Unavailability or unresponsiveness of the Client's designated point of contact for more than five (5) consecutive business days
• Technical issues with Third-Party Services beyond the Company's control
• Force Majeure events as described in Section 20

If a Project is delayed by more than thirty (30) days due to Client inaction or unresponsiveness, the Company reserves the right to: (a) place the Project on hold and reallocate resources to other engagements; (b) charge a reactivation fee to resume work; or (c) terminate the Project in accordance with Section 19. The Company will provide written notice before exercising any of these options.

8. Revisions and Change Requests

The number of revision rounds included in a Project is specified in the applicable Project Proposal. Unless otherwise stated, the following defaults apply:

• Design Phase: Two (2) rounds of revisions are included for design concepts and mockups.
• Development Phase: One (1) round of revisions is included after the development build is presented for review.
• Bug Fixes: Bug fixes (functionality that does not work as specified in the Project Proposal) are not counted as revisions and will be addressed at no additional charge during the Project and for thirty (30) days following Project completion.

A "revision" is defined as a set of minor modifications to existing Deliverables that do not alter the overall scope, structure, or functionality of the Project. Each revision round should be submitted as a single, consolidated set of feedback.

Additional Revisions:Revisions beyond the included rounds will be billed at the Company's then-current hourly rate and require Client approval before work begins.

Change Requests (Scope Changes): Any request that alters the agreed-upon scope, adds new features, changes functionality, or significantly modifies the direction of the Project constitutes a Change Request. Change Requests are not covered by included revision rounds. The Company will provide a written estimate for the additional time and cost associated with each Change Request. Work on the Change Request will not begin until the Client provides written approval of the estimate. Approved Change Requests may affect the Project timeline.

9. Intellectual Property Rights

• Ownership Transfer: Upon receipt of full and final payment for a Project, the Company assigns to the Client all rights, title, and interest in the custom Deliverables created specifically for that Project, including custom code, custom designs, and custom graphics. Until full payment is received, the Company retains all intellectual property rights in the Deliverables.
• Pre-Existing Intellectual Property: The Company retains all rights to its pre-existing intellectual property, including proprietary tools, frameworks, code libraries, methodologies, and processes that may be used in the creation of Deliverables. The Client receives a non-exclusive, perpetual, royalty-free license to use such pre-existing IP solely as incorporated into their Deliverables.
• Open-Source and Third-Party Components: Deliverables may incorporate open-source software, third-party libraries, stock photography, fonts, or other third-party components. These components remain subject to their respective licenses (e.g., MIT, Apache, GPL, stock photo licenses). The Company will inform the Client of any significant third-party components and their licensing requirements.
• Portfolio and Promotional Rights: The Company reserves the right to display and reference completed work in its portfolio, case studies, marketing materials, and website, including screenshots, descriptions, and links. The Client may request in writing that their Project not be used for portfolio purposes, and the Company will honor such requests.
• Client-Provided Materials: The Client retains all rights to content, images, logos, and other materials they provide to the Company. The Client grants the Company a limited, non-exclusive license to use such materials solely for the purpose of performing the Services.

10. Confidentiality

Both parties agree to maintain the confidentiality of all Confidential Information received from the other party during the course of the engagement. Confidential Information includes, but is not limited to:

• Business plans, strategies, and financial information
• Customer lists, data, and personal information
• Technical specifications, source code, and system architecture
• Login credentials, API keys, and access tokens
• Pricing, proposals, and contract terms
• Trade secrets and proprietary processes

Each party agrees to: (a) use Confidential Information only for the purposes of fulfilling its obligations under these Terms or the applicable Project Proposal; (b) not disclose Confidential Information to any third party without the prior written consent of the disclosing party; and (c) take reasonable measures to protect the confidentiality of such information, using at least the same degree of care used to protect its own confidential information.

These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt written notice to the disclosing party.

The confidentiality obligations under this section survive termination of these Terms for a period of two (2) years.

11. Third-Party Services and Integrations

The Services may involve the use of or integration with Third-Party Services, including but not limited to:

• Hosting providers (e.g., Vercel, AWS, DigitalOcean, Hetzner)
• Content management systems (e.g., WordPress, Sanity, Contentful)
• E-commerce platforms (e.g., Shopify, WooCommerce, Medusa.js)
• Payment processors (e.g., Stripe, PayPal, Square)
• Analytics tools (e.g., Google Analytics, Plausible)
• Email services (e.g., Google Workspace, SendGrid, Mailchimp)
• APIs and software libraries
• Domain registrars (e.g., Cloudflare, GoDaddy, Namecheap)

The Company is not responsible for the availability, performance, security, pricing changes, terms of service changes, or outages of any Third-Party Services. The Client acknowledges that Third-Party Services are governed by their own terms and conditions, and the Client is responsible for reviewing and complying with those terms.

If a Third-Party Service used in connection with a Project undergoes a material change (such as discontinuation, significant price increase, or API deprecation), the Company will notify the Client and, if necessary, recommend an alternative solution. Any work required to migrate to an alternative solution may be subject to additional fees.

12. Website Hosting and Maintenance Terms

Clients who engage the Company for managed hosting and/or website maintenance services are subject to the following additional terms:

• Uptime:The Company targets 99.9% uptime for hosted websites. This target excludes scheduled maintenance windows (which will be communicated in advance), Force Majeure events, and outages caused by Third-Party Services or the Client's own actions. The uptime target is a service goal, not a guarantee, and the Company shall not be liable for any downtime.
• Backups: The Company performs automated daily backups with a minimum thirty (30) day retention period. Backups are intended for disaster recovery purposes and should not be relied upon as the sole data preservation strategy. The Company is not liable for any data loss beyond reasonable efforts to restore from available backups.
• Renewal and Billing:Hosting and maintenance services automatically renew at the end of each billing period (monthly or annually) unless either party provides at least thirty (30) days' written notice of non-renewal prior to the end of the current billing period.
• Service Suspension:The Company reserves the right to suspend hosting services if the Client's account is more than thirty (30) days past due. The Company will provide written notice before suspension.
• Acceptable Use: The Client agrees not to use hosted services for any unlawful purpose, to distribute malware, to send spam, to host content that infringes intellectual property rights, or to engage in any activity that adversely affects the performance or security of the hosting infrastructure.
• Data Migration on Termination: Upon termination of hosting services, the Company will provide the Client with a complete backup of their website files and database within fifteen (15) business days. The Client is responsible for migrating their website to a new hosting provider. The Company will make reasonable efforts to assist with the transition but is not responsible for data integrity or availability after the termination period.

13. SEO Services Disclaimer

Search engine optimization is an inherently uncertain discipline. The Client acknowledges and agrees to the following:

• No Guarantee of Rankings: The Company does not and cannot guarantee specific search engine rankings, positions, or traffic volumes. Search engine algorithms are proprietary to the respective search engines and are subject to change at any time without notice.
• Algorithm Changes:Google and other search engines regularly update their ranking algorithms. Such updates may positively or negatively affect the Client's rankings regardless of the SEO work performed. The Company is not liable for ranking fluctuations caused by algorithm changes.
• Timeline Expectations: SEO is a long-term strategy. Meaningful results typically require three (3) to six (6) months of consistent effort, with significant improvements often taking six (6) to twelve (12) months. Timelines vary based on industry competition, domain authority, and current site condition.
• Ethical Practices: The Company employs only white-hat SEO techniques that comply with search engine guidelines. We do not engage in black-hat practices such as keyword stuffing, cloaking, link schemes, or other manipulative tactics that may result in search engine penalties.
• Reporting: SEO clients receive monthly reports detailing keyword rankings, organic traffic, technical health metrics, work performed, and recommendations. These reports provide transparency into progress but do not constitute guarantees of future performance.

14. E-Commerce Terms

Clients who engage the Company to build or manage e-commerce websites are subject to the following additional terms:

• Payment Processing: The Company integrates third-party payment processors (such as Stripe, PayPal, or Square) on behalf of the Client. The Client is responsible for establishing and maintaining their own merchant account(s) with the chosen payment processor(s). The Company is not a party to transactions between the Client and their customers.
• PCI Compliance:The Client is solely responsible for maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance for their online store. The Company will implement technical best practices to support compliance (such as using tokenized payment forms and not storing card data on the server) but does not assume responsibility for the Client's PCI compliance obligations.
• Transaction Fees: Payment processors charge transaction fees (typically a percentage of each sale plus a flat fee). These fees are set by the payment processor, not the Company, and are the sole responsibility of the Client. The Company has no control over and is not liable for changes to transaction fee structures.
• Product Information: The Client is solely responsible for the accuracy of all product descriptions, pricing, images, inventory levels, tax calculations, and shipping rates displayed on their e-commerce website.
• Refunds and Disputes: The Client is solely responsible for handling customer refunds, chargebacks, disputes, returns, and all customer service related to transactions processed through their online store.

15. Domain Names and DNS

• Domain Ownership:The Client owns their domain name(s). All domain registrations made on behalf of the Client will be registered under the Client's name with the Client listed as the registrant and owner. The Company will never register a Client's domain under the Company's own name.
• Registration Assistance:The Company may assist the Client with domain name selection, registration, and DNS configuration. Domain registration fees are the responsibility of the Client and are separate from the Company's service fees.
• DNS Management: If the Company manages DNS records on behalf of the Client, the Company will exercise reasonable care in configuring and maintaining DNS settings. However, the Company is not liable for any downtime or email delivery issues caused by DNS propagation delays, registrar outages, or third-party DNS provider failures.
• Domain Transfers: The Client may transfer their domain to another registrar or provider at any time. The Company will cooperate with any domain transfer requests and provide any necessary authorization codes or configuration information in a timely manner.
• Domain Renewal:The Client is responsible for renewing their domain name(s) and maintaining active registration. The Company is not liable for domain expirations or lapses unless domain renewal management is explicitly included in the Client's service agreement.

16. Warranties and Disclaimers

Company Warranties: The Company warrants that: (a) it will perform the Services in a professional and workmanlike manner consistent with generally accepted industry standards; (b) the Deliverables will substantially conform to the specifications outlined in the applicable Project Proposal; and (c) it has the right and authority to enter into these Terms and perform the Services.

Bug Fix Period: The Company will make reasonable efforts to identify and fix any bugs or functional issues in the Deliverables (i.e., functionality that does not work as specified in the Project Proposal) reported within thirty (30) days of Project completion at no additional charge.

Disclaimer:EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR TITLE. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT DEFECTS WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT OR GUARANTEE ANY SPECIFIC RESULTS, INCLUDING BUT NOT LIMITED TO SEARCH ENGINE RANKINGS, WEBSITE TRAFFIC, LEADS, SALES, OR REVENUE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CROZETTI LLC, ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or data breaches
• Loss of goodwill or reputation
• Business interruption
• Cost of procurement of substitute services
• Any other intangible losses arising out of or in connection with the Services

THE COMPANY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO THE COMPANY FOR THE SPECIFIC PROJECT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

These limitations apply regardless of whether the Company has been advised of the possibility of such damages and regardless of the failure of any agreed or other remedy of its essential purpose.

18. Indemnification

The Client agrees to indemnify, defend, and hold harmless CrozettiLLC, its owners, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or in connection with:

• The Client's breach of any representation, warranty, or obligation under these Terms
• Content, materials, or data provided by the Client that infringes upon any third-party intellectual property rights or violates any applicable law
• The Client's use of the Deliverables in a manner not contemplated by the Project Proposal or these Terms
• Any claims arising from the Client's products, services, or business operations, including e-commerce transactions
• The Client's failure to comply with applicable laws, regulations, or industry standards, including but not limited to data protection laws, PCI DSS, and ADA accessibility requirements

19. Termination

Termination by Client: The Client may terminate a Project at any time by providing written notice to the Company. Upon termination by the Client:

• The Client is responsible for full payment of all work completed up to the date of termination, calculated on a pro-rata basis relative to the total Project scope.
• The initial deposit is non-refundable.
• A kill fee equal to twenty-five percent (25%) of the remaining unpaid Project balance may apply to compensate the Company for reserved time and resources, unless otherwise negotiated in the Project Proposal.

Termination by Company: The Company may terminate a Project by providing written notice to the Client under the following circumstances:

• The Client fails to make payment within thirty (30) days of the invoice due date
• The Client is unresponsive or fails to provide required materials or feedback for more than thirty (30) consecutive days despite reasonable attempts to make contact
• The Client materially breaches these Terms or the applicable Project Proposal
• Continuation of the Project becomes impractical due to circumstances beyond the Company's reasonable control

If the Company terminates due to Client breach or non-payment, the Client remains liable for all amounts owed for work completed. If the Company terminates for its own convenience, the Client will receive a pro-rata refund for any work paid for but not yet completed.

Data Handover:Upon termination of any Project or service agreement, the Company will provide the Client with all completed Deliverables, source code (for paid-in-full Projects), and any Client data in the Company's possession within fifteen (15) business days of the termination date and settlement of all outstanding invoices. After the handover period, the Company is under no obligation to retain Client data.

20. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, cyberattacks, or failures of Third-Party Services.

The affected party shall provide prompt written notice of the Force Majeure event and make reasonable efforts to mitigate its effects. If a Force Majeure event continues for more than sixty (60) days, either party may terminate the affected Project upon written notice without liability beyond payment for work already completed.

21. Non-Solicitation

During the term of any Project and for a period of twelve (12) months following its completion, the Client agrees not to directly solicit, recruit, or hire any employee, contractor, or agent of CrozettiLLC who was involved in the performance of Services for the Client, without the prior written consent of the Company. This provision does not restrict the Client from hiring individuals who respond to general public job postings not specifically targeted at the Company's personnel.

22. Dispute Resolution

The parties agree to resolve any disputes arising out of or in connection with these Terms through the following process:

• Informal Resolution: The parties shall first attempt to resolve any dispute through good-faith informal negotiation. Either party may initiate this process by providing written notice describing the nature of the dispute. The parties shall have thirty (30) days from the date of such notice to resolve the dispute informally.
• Mediation: If the dispute cannot be resolved informally, the parties agree to submit the dispute to non-binding mediation administered by a mutually agreed-upon mediator in Charlottesville, Virginia, before pursuing litigation. The costs of mediation shall be shared equally between the parties.
• Litigation: If mediation is unsuccessful or if a party fails to participate in good faith, either party may pursue the dispute in the courts of the Commonwealth of Virginia. The parties agree to the exclusive jurisdiction of the state and federal courts located in or serving Charlottesville, Virginia.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including but not limited to violations of intellectual property rights or confidentiality obligations.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

24. Entire Agreement

These Terms, together with any applicable Project Proposals, Statements of Work, and service agreements, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No waiver of any provision of these Terms shall be effective unless made in writing and signed by the party granting the waiver. A waiver of any provision on one occasion shall not constitute a waiver of such provision on any other occasion. The failure of either party to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

25. Amendments

The Company reserves the right to modify, update, or amend these Terms at any time at its sole discretion. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to active Clients via email.

For ongoing service agreements (such as hosting and maintenance), continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms. For active Projects governed by a signed Project Proposal, the Terms in effect at the time the Project Proposal was signed shall apply for the duration of that Project unless both parties agree in writing to adopt updated Terms.

26. Governing Law

These Terms of Service and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law principles. The parties irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in or serving Charlottesville, Virginia for any action arising out of or relating to these Terms.

27. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Crozetti LLC
Park Ridge Dr, Crozet, VA 22932
Email: info@crozetti.com
Phone: (434) 227-3054
Website: crozetti.com
Hours: Available 24/7

For legal notices, please send correspondence to the above address or email with "Legal Notice" in the subject line. Legal notices sent by email are considered received on the next business day following transmission.