Privacy Policy

Last updated: March 23, 2026

1. Introduction

Crozetti("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crozetti.com or use our services.

2. Information We Collect

Information You Provide

  • Contact form submissions: name, email address, phone number, and message content when you contact us through our website.
  • Chat conversations: messages you send through our AI chat assistant, along with any name or email you voluntarily share during the conversation.
  • Project communications: information exchanged during the course of a project, including business requirements, content, and feedback.

Information Collected Automatically

  • Usage data: pages visited, session identifiers, screen width, and referral source. This data is collected through our own analytics system and is not shared with third parties.
  • Google Analytics: we use Google Analytics to understand website traffic patterns. Google may collect IP addresses and browsing data subject to Google's Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and contact form submissions.
  • Provide, maintain, and improve our services.
  • Communicate with you about projects, updates, and service offerings.
  • Analyze website usage to improve user experience.
  • Comply with legal obligations.

4. AI Chat Assistant

Our website features an AI-powered chat assistant. Conversations with the assistant are logged for quality improvement and lead generation purposes. The chat assistant is powered by a third-party AI service (Anthropic). Messages you send may be processed by this service to generate responses. We do not use chat data for purposes other than responding to your inquiry and improving our services.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: we may share data with trusted third-party services that help us operate our business (e.g., email delivery, analytics, AI processing), subject to confidentiality obligations.
  • Legal requirements: we may disclose information if required by law, court order, or governmental regulation.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including HTTPS encryption, secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions and chat logs are retained for up to 24 months. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of marketing communications.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at info@crozetti.com.

9. Cookies

Our website uses minimal cookies and local storage for essential functionality such as theme preferences and session management. We do not use tracking cookies for advertising purposes. Google Analytics may set its own cookies as described in their privacy policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact

If you have questions or concerns about this Privacy Policy, please contact us: